Terms & Conditions

Effective Date: 01 July 2023

Welcome Dhyutidhara Travels, a travel website that provides travel-related information, services, and products. These Terms and Conditions govern your use of our website. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our website.

1.1 Eligibility: You must be at least 18 years old or have the legal capacity to enter into a binding agreement to use our website. By using our website, you represent and warrant that you meet these requirements.

1.2 User Account: Some features of our website may require you to create a user account. You are responsible for maintaining the confidentiality of your account credentials and are solely responsible for any activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2. Content

2.1 Ownership: All content on our website, including text, graphics, images, videos, and software, is the property of Dhyutidhara Travels or has permission from the content’s owner or its licensors and is protected by copyright and other intellectual property laws. You may not use, modify, distribute, reproduce, or create derivative works based on this content without our prior written consent. If you feel that any content belongs to you and it is present on our website or any of our social media platforms without your consent, contact us immediately for removal.

2.2 User Contributions: You may have the opportunity to contribute content to our website, such as reviews, comments, or other user-generated material. By submitting such content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content worldwide in any media.

3. Bookings and Payments

3.1 Reservation Process: Our website allows you to search for and make travel reservations, including tours, accommodations, and other travel-related services. The reservation process may require you to provide personal and payment information. By making a reservation, you authorize us to process the payment and share relevant information with our trusted service providers.

3.2 Payment Security: We utilize industry-standard security measures to protect your payment information. However, we cannot guarantee the absolute security of your data during transmission or storage. You acknowledge and agree that you provide such information at your own risk.

3.3 Booking Confirmation: Once you complete a reservation, we will provide you with a booking confirmation, which may include a booking reference number. It is your responsibility to review the confirmation for accuracy and contact us immediately if any discrepancies or issues arise.

4. Limitations and Disclaimers

4.1 Accuracy of Information: While we strive to provide accurate and up-to-date information, we cannot guarantee the accuracy, completeness, or timeliness of all content on our website. Travel-related information, such as prices, availability, and itineraries, may change without notice. We recommend verifying all details directly with the relevant travel providers.

4.2 Third-Party Services: Our website may include links to third-party websites, services, or products. We do not endorse or control these third-party offerings and are not responsible for their availability, content, or any damages or losses incurred as a result of your interactions with them.

4.3 Travel Risks: Travel involves certain risks, including but not limited to health hazards, accidents, cancellations, and unexpected events. It is your responsibility to obtain appropriate travel insurance and to assess and assume any risks associated with your travel arrangements.

5. Payment & Cancellation Policy Payment

5.1 Reservation Confirmation: To secure your travel reservations through our website, you may be required to pay valid amount against the service you choose. An authorized and secure payment gateway has been integrated on our website to process the payment. For processing the payment, you need to provide payment information, including credit card details or other acceptable forms of payment.

5.2 Authorization: By providing your payment information, you authorize us to charge the applicable amount for your reservations, including any taxes, fees, or additional services, to the provided payment method.

5.3 Currency: All prices displayed on our website are in the currency specified, unless otherwise stated. Currency exchange rates may apply if your payment method uses a different currency.

5.4 Payment installment: Few services are applicable for full payment whereas other services are applicable with partial payment to reserve the slot. The payment installment for the remaining amount are as follows.

6. Time of Payment

6.1 To reserve your trip slot Pay the token amount which is Rs.551 per person Balance Payment 10 Days before your trip start date

7. Cancellation and Refunds

7.1 Cancellation Policy: Each travel reservation may have its own cancellation policy, which is specified during the booking process. It is your responsibility to review and understand the cancellation policy for each reservation before confirming your booking. The default cancellation and policy are as follows if no other policy is provided separately.

8. Time of payment Cancellation charges

8.1 Refunds: If you need to cancel a reservation, any applicable refunds will be processed according to the cancellation policy in effect. Refunds, if applicable, will be issued to the UA wallet on our website associated with your mail ID which was used for the booking. This amount can be used to book any services with us in the future within 2 years from the date it has been issued. After 2 years this amount will be expired and hence cannot be used.

8.2 Processing Fees: In some cases, cancellation or change requests may be subject to processing fees imposed by the travel service provider or our website. These fees will be communicated to you before you confirm the cancellation or change.

8.3 Non-Refundable Bookings: Some reservations may be non-refundable, non-changeable, or subject to specific conditions imposed by the travel service provider. These conditions will be clearly indicated during the booking process.

9. Changes and Modifications

9.1 Reservation Changes: If you need to make changes to your reservation, such as modifying dates, names, or other details, please contact our customer support team. Changes are subject to availability and the terms and conditions of the specific reservation.

9.2 Modification Fees: Modifications to your reservation may be subject to fees imposed by the travel service provider or our website. These fees, if applicable, will be communicated to you before you confirm the changes.

9.3 Difference in Price: If your modification results in a change in the total price of your reservation, you will be responsible for paying any additional costs or entitled to a refund for any price difference, in accordance with the applicable terms and conditions. The refund will be processed into your UA wallet on Universal Adventures website.

10. Communication and Notifications

10.1 Contact Information: It is your responsibility to provide accurate and up-to-date contact information during the reservation process. We will use this information to communicate with you regarding your reservations, including booking confirmations, updates, changes, and cancellations.

10.2 Notifications: We may send you notifications and reminders related to your reservations via email, SMS, or other communication channels. It is important to review and respond to these communications promptly to avoid any issues with your reservations.

11. Limitations and Disclaimers

11.1 Third-Party Providers: We act as an intermediary between you and travel service providers. While we strive to ensure a seamless booking experience, we are not responsible for any acts, errors, omissions, or negligence of these third-party providers.

11.2 Liability: We shall not be liable for any direct, indirect, consequential, or incidental damages arising from your use of our website, including but not limited to payment and cancellation issues, errors, or delays caused by travel service providers.

11.3 Travel Insurance: We strongly recommend obtaining appropriate travel insurance to protect yourself against unforeseen events, cancellations, and other travel-related risks.

Please review and understand this Payment & Cancellation Policy before making any reservations. By using our website and confirming a booking, you agree to comply with the terms and conditions outlined in this policy.